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Running a workflow

Running a workflow takes about thirty seconds. You pick the workflow, review what it's going to do, approve, and watch it run.

Five steps end-to-end

1

Open the menu

Type /run in the ZAI Pod chat. A dropdown shows every workflow you can trigger.

The /run menu

Type more to filter — /run password only shows password-related workflows.

2

Pick a workflow

Use the arrow keys to highlight one, then press Enter (or click). An approval card appears.

A workflow approval card

3

Fill in what's needed

The card has two kinds of fields:

  • Context fields — already filled in from the ticket (tenant, client, ticket ID). You can't edit these.
  • Runtime fields — values you provide. Text boxes, dropdowns, and checkboxes.

Required fields are marked. Optional steps appear as checkboxes — tick them to include, leave unticked to skip.

4

Click Approve & Run

The workflow starts. Each step shows live status as it runs — no need to refresh.

A workflow running

5

Read the results

Outputs like generated passwords appear at the bottom of the card. Click to copy.

A completed workflow with outputs

Step status at a glance

Icon Meaning
Pending Waiting to start
Running Currently executing
Completed Finished successfully
Failed Hit an error — see the message on the step

If something goes wrong

  • Can't find a workflow. Try a different search term, or ask your admin whether it's enabled for your role.
  • A step fails. Read the error on the step. Earlier steps that succeeded stay completed — the workflow stops where it broke.
  • A step seems stuck. Some actions take 30+ seconds. Don't refresh — the workflow is still running.

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